Refund | Return and Exchange

Thank you for shopping with GenZGift. We want to ensure you are satisfied with your purchase. Our return and refund policy lasts for 30 days. The 30-day period begins on the date you receive your product. If 30 days have passed since you received your purchase, we unfortunately cannot offer you a refund or exchange.
I. Conditions for Returns & Refunds
To be eligible for a return, your item must meet the following criteria:
  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • All original labels must be attached and undamaged.
We will not issue a refund or accept a return for items under the following conditions:
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Products showing obvious signs of use or excessive wear and tear. (Excessive wear and tear is generally defined as use that indicates the product is nearing the end of its intended lifespan).
  • Custom-made or personalized products are non-refundable. They may only be returned for an exchange if they arrive damaged or defective (see Section III).
II. How to Initiate a Return
If your order meets the conditions above and is within the 30-day period, please follow these steps to initiate a return:
  1. Contact Us for Authorization: First, email our support team at support@genzgift.com to request a return. Please wait for our confirmation and return authorization before sending your product back.
  2. Prepare Your Package:
Securely pack the item in its original packaging.Print and include a copy of your purchase confirmation email inside the package.
  • Ship the Product:
Contact your local post office or a courier of your choice to ship the package to the address below. We strongly recommend using a trackable shipping service. Please provide us with the tracking number, as we are not responsible for items lost or damaged during return transit. - Return Address: 1919 Vineburn Ave, Los Angeles, CA 90032, USA
III. Exchanges (If Applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same product, please contact us at support@genzgift.com and follow the return instructions provided.
IV. Refunds (If Applicable)

- Inspection and Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

- Issuing the Refund:

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days (excluding weekends and holidays).

- Late or Missing Refunds:

If you haven’t received your refund after 7 business days, please follow these steps:

    • First, double-check your bank account.
    • Next, contact your credit card company, as it may take some time before your refund is officially posted.
    • Then, contact your bank. There is often processing time before a refund is posted to your account.
    • If you have completed all of these steps and still have not received your refund, please contact us at support@genzgift.com for further assistance.
V. Shipping Costs
  • Customers are responsible for paying their own shipping costs for returning an item.
  • Shipping costs are non-refundable.
  • We do not accept C.O.D. (Cash on Delivery) shipments.